By placing an order through our website, you agree to be bound by these Terms and Conditions. These terms form a contract between you and Geek Steel
1. RIGHT TO RETURN AND REPLACEMENT
When you shop at Geek Steel, you enjoy an easy 14 day money-back guarantee on all items. During this time, you can return an item purchased from our online store for a full refund no questions asked. To exercise this right, please contact us at info@geeksteel.com. You will then have an additional 14 days to return the item to us. Returns received outside this timeframe may not be eligible for a refund.
Please note that shipping costs will not be refunded and that you are responsible for the costs and risks of returning the item back to us.
When the 14 days have elapsed, we assume that you keep the article anyway and the article will be refused upon delivery to our warehouse after the 14 days.
It is important to provide us with a valid track and trace code.
Please also note that certain limitations apply to this guarantee; we encourage you to familiarize yourself with these requirements prior to delivery:
- The item must be unused. Sealed Box
- There must be no signs of use.
- The product and all accessories, packaging must be returned in their original state.
- To assist with processing your return, having order information or a confirmation number is necessary.
We reduce or decline your refund if the item has been used or damaged (either by you or on its journey back to us) or is incomplete (e.g. packaging, styrofoam, bolts and pieces,..etc. are missing).
In practical terms, this means you may inspect an item to determine its suitability, but you may not use it; any action that renders the item “used” voids your right to the 14-day money-back guarantee.
Once we receive your return, we will refund your purchase amount within 14 days (subject to the limitations above). If you paid with a credit card, the refund will be credited to your card.
You have, for a period of 14 days, the right to return the ordered articles. Please note that returned articles must be in new condition. Products that have been worn or damaged may not be returned under any circumstances. All products must be packed in the original, unmarked packaging with original hangtags and/or labels still attached including any accessories, manuals, documentation and registration that was included with the product. In case of degradation of the product, we reserve ourselves the right to require an indemnification. We strongly advise you to put sufficient postage on your returns. Packages with insufficient postage arriving at Geek Steel warehouse will not be accepted.
To withdraw your order, please contact us by email at info@geeksteel.com and state:
- Your name and address
- The order number
- The item(s) you wish to return
2. PRICING AND PAYMENT METHODS
All prices indicated in Geek Steel online store include the legal sales tax. You can choose between the payment methods as indicated on the online store.
3. ACCEPTANCE OF ORDERS
Otaku Ninja reserves the right to decline online orders. Whether an order is accepted lies at the discretion of Geek Steel. If an online order is accepted by Geek Steel, you will be informed as soon as possible by e-mail (if your email address has been stated correctly).
3.1 CANCELLATION OF AN ORDER.
When the track and trace has already been sent, the order is with the transport service. This means that we have already shipped this order and we can not let the transport service return.
Since the shipping costs are sent to the transport service, we have to deduct these costs in case of cancellation of an order.
When the order is cancelled, and you have already received a track and trace in your mail (spam mail), you must refuse the package when it is offered by the shipping service, it will be sent back to our warehouse. under no circumstances may you accept the package and open it! after arrival at our warehouse it will be checked. Then it will be refunded minus the shipping costs + return shipping costs.
3.2 IMPORTANT SHIPPING DISCLAIMER:
We offer FREE SHIPPING on all EU orders, this cost is fully covered by us as a company.
However, in the case of refused deliveries or you fail to collect your package, the return shipping costs will be deducted from your refund. These costs are:
- €14.99 for EU countries
- €19.99 for the United Kingdom
- €79.99 for Switzerland
This fee also applies to any re-shipment and must be paid in advance before we can resend the item.
⚠️ Free shipping applies only to the first attempt of each shipment. Returns and re-shipments will incur the flat fee listed above.
4. RECEIVED A DAMAGED OR DEFECTIVE ARTICLE ?
- If goods with obvious damage to the packaging or contents are delivered, the customer must immediately notify the carrier’s employee, refuse acceptance and contact Geek Steel via e-mail at info@geeksteel.com so that Geek Steel can exercise its rights against the carrier. this must be done the same day (we will follow up on the track and trace).
- If your item arrives damaged or defective, please notify us within 2 days of receipt ( date proof on the track and trace label) and provide clear photos of the product and packaging. We will investigate the issue and coordinate a refund or replacement if appropriate. All claims are reviewed with the support of warehouse quality checks and camera footage to ensure fair outcomes.
Outside the period of 2 days you can no longer appeal to “receipt of damaged article” because we can no longer claim it back from the courier service. no exceptions will made.
- All orders are packed under camera surveillance at our warehouse. Before shipping an order, a quality check of the product will be made as well as a layer of grease will be applied for particular swords.
5. RETENTION OF TITLE
All articles remain the property of Otaku Ninja until complete payment has been received.
6. PRIVACY POLICY
All personal information will be handled safely. We will hold and use the information needed in order to be able to fulfill transactions and to pass any needed information on to affiliated companies for order processing activities. When processing information, your legal interests will be taken into account according to legal regulations and law. We collect address- and order-information for marketing purposes. In case you want us to stop, or do not want us to any longer use, collect or hand over your information for marketing purposes, you can revoke your approval or inform Otaku Ninja. Upon receipt, we will no longer use the information for marketing purposes and we will refrain from sending you related information.
7. EXCLUSION LIABILITY EXTERNAL LINKS
In spite of thorough controls Otaku Ninja assumes no liability for the complete contents of the external links, should such links exist. Otaku Ninja states to have no control over design and content of the pages that is being linked to. Solely the organizations editing the linked pages can be held responsible for their contents.
8. PICTURES
Please keep in mind that the color of pictures might slightly deviate from the delivered article due to the way you have programmed your screen and the light intensity that was applicable during the photo shoots. Also, many pieces in our collection are an individual handmade item, no one equates the other one.
9. GENERAL INFORMATION
- After the reception of your goods, you have for a period of 14 days, the right to exchange or return the ordered articles without question or reason. Please use this fair service with sense.
- Repack the item in its original packaging. The item must be unworn, unwashed, not modified or damaged.
- The products must be shipped back to us within 14 days from the date in which the order was delivered. Fill in the return form and insert the form into the package.
- Send your return with sufficient postage
Please note that packages with insufficient postage will not be accepted.
Ask for a proof of shipment with track and trace code, so you can follow the package online. When you notice that the package is not delivered within two weeks, please contact our customer service at info@geeksteel.com
10. REFUND
Refunds will be processed within 14 days of receiving your returned goods and verifying that they meet our return conditions. Refunds will be issued to your original payment method.
11. LAW
By law you must now be 18 or over to purchase a knife/sword. We age verify all orders, even those placed with Visa or Mastercard Credit Cards (as both are now offered to under 18’s), so please make our lives a little easier and fill in all the forms on the checkout page, especially the contact numbers section as we will inevitably need to call some customers to assist with verifying age of the purchaser where background checks have failed. We would also hope you will act responsibly with your new purchase and it is a condition of purchase that you will NEVER CARRY IT IN A PUBLIC PLACE. By purchasing from this site you are commiting yourself to our terms and condition
12. CUSTOMS (NON EU)
- buyer is responsible for the accuracy of the customs declaration and to pay any duty and tax.
- buyer is responsible to inform if the product purchased is allowed in his/her country.
- We are not responsible for any loss, damage, seizure by customs, or when customs destroy the item when prohibited by country.
- When an item is seized due to customs regulations we are not responsible for your loss and there can not be any refund as we lose this item aswel.
- Therefore, before making any purchase it is the buyers duty to inform if the items are prohibited in your country or allowed
- Customs regulations: BREXIT,UK, USA CAN AUS,…
- All customers outside the EU are subject to customs guidelines of their country or region.
Additional customs fees and charges may apply.
These are at the expense of the buyer, we do not guarantee these costs.
For returns from outside the EU, all customs duties, import VAT, and return shipping fees are the buyer’s responsibility. We are not liable for packages lost or held by customs. Refunds will be issued for the item only, excluding original shipping and any customs charges we incur.
The product will be refunded, excluding the shipping cost (this will be passed on in full to the shipping company) Excluding any customs fees and any duties.
13. FIGURES
We cannot control slight manufacturing variations and are not able to replace items based on these variations, including but not limited to minor paint flaws or figure positioning. Blemishes to packaging will not be considered as part of a damaged figure.
14. Governing Law
These Terms of Service and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of the UAE, without regard to its conflict of law principles.
By using the services of Maverick Solutions FZ-LLC, you agree that any legal action or proceeding between you and Maverick Solutions FZ-LLC related to these Terms or the use of our services shall be brought exclusively in the federal or state courts. You hereby consent to the personal jurisdiction and venue of such courts.
Mavericks Solutions FZ-LLC, Compass Building,Al Shohada Road,AL Hamra Industrial Zone-FZ,RAK, UAEfun!
